● Orders placed through the platform are valid for 7 days including Saturday and Sunday. if no payment The company reserves the right to cancel the order immediately. without prior notice

● Orders based on quotations are valid for “Price standing” if no payment is made. The company reserves the right to cancel the order immediately. without prior notice

● the price of the product on the website The price is inclusive of value-added tax (VAT 7%), except book products that do not include VAT (VAT 7%).

● The company reserves the right to reserve products for customers who have already paid or sent purchase orders (Purchase Order : PO) only.

● If the customer has made an incorrect payment according to the payment amount that the company has notified The company reserves the right to does not take any action until the correct amount of outstanding balance is paid. and is not responsible for any transfer fees incurred.

● The company will deliver the goods. when the company has verified the proof of payment that the transfer amount is correct (Refer to the outstanding balance in the purchase order) only

● Customers who have made an order and inform the payment before 10:00 AM. Delivery will be done on the same day.

● Customers who have made an order and inform the payment after 10:00 AM. Delivery will be done the next day.

● The company refrains from shipping on Saturdays and Sundays. and holidays according to the traditions of the company

The company uses delivery service by EMS postal service and/or private transport service provider. Ask the customer to check from the tracking code that the company sends to your E-mail by filling in the Tracking Code number to check the status. Delivery of goods to the carrier's website is subject to the conditions of that carrier.

If there is an error in the delivery which was caused by the company's own fault The company will deliver the product to you again without shipping costs. divided into the following cases:

In the case that the company will be responsible for the shipping cost If you wish to have a new shipment of goods or documents

● The delivery company does not match what the customer ordered.
● Documents that the company invalid as agreed

In the event that the customer is responsible for shipping costs If you wish to have a new shipment of goods or documents

● The customer gave the wrong delivery address. and the product is returned because the customer refused to receive the product.
● The customer lost the receipt. and would like to request a new copy of the receipt.
● The customer wants to change the tax invoice. In this case, the customer must send the documents that need to be exchanged back to the company first. The company will then send the document to a new one.

● Category A products are products without warranty and cannot be exchanged or returned, except for damage caused by delivery or manufacturing defects. Products are guaranteed to be exchanged or returned within 7 days.

● Category B products are products that are guaranteed to be replaced or returned within 7 days from the date of receipt of the product (due to damage caused by delivery or manufacturing defects). free of charge) within 1 month.

● Category C products are products that have a warranty from the manufacturer. which will have different conditions There will be details as specified by the product manufacturer.

The company will refund the cost of the product to the customer. In the event that the company Unable to deliver products as ordered by the customer.

The company will refund according to the amount that the customer has paid, for example in the case of after deducting discounts.

Refund period There are details as follows.

In the case of requesting a refund due to broken or damaged products, the company reserves the right to consider In the event of a manufacturing or delivery error, the refund period depends on the customer's payment method. with the following details

1. In case of payment by cash, QR Code and Internet banking, the money will be refunded to the account within 14 working days.
2. In the case of paying via credit card The credit line will be refunded within 1-2 billing cycles (depending on the conditions of the card issuing bank).
3. Pay via debit card The credit line will be refunded within 3 billing cycles (depending on the conditions of the card issuing bank).
4. In the case of payment via Truemoney wallet
     4.1 Truemoney wallet : Through 7-11 stores will receive a refund within 14 working days.
     4.2 Truemoney wallet : Through the website will receive a refund into Truemoney wallet within 14 working days.
5. In the case of payment via Rabbit LINE Pay
     5.1 Rabbit LINE Pay : E-Wallet Cash will be refunded within 14 working days.
     5.2 Rabbit LINE Pay : Payment via credit card and debit card will be refunded within 1-2 billing cycles (depending on the conditions of the card issuing bank).
6. The company reserves the right to refund more than the specified time. If force majeure.
7. The company reserves the right to change any conditions without prior notice.

● product replacement The product must be returned in perfect condition within 7 days from the date you receive the product. The company will replace the product for a new one only for damage caused by delivery or manufacturing defect only.

● The company will guarantee to repair the product (free labor) within 1 month and have a separate spare parts fee. In the event that the warranty has expired The customer wants to repair the product, the company reserves the right to charge a fee. However, the company will inform the customer about the cost estimation details before the repair of the product and the customer must pay for the repair of the product before the company will repair it for the customer. The customer agrees to be responsible for the cost of sending the repaired goods back to the company.

If the product is damaged in delivery or due to manufacturing defects Please contact support at Facebook Page: MakerAsia, specifying to staff on a case-by-case basis, e.g. “Contact for product damage report. due to delivery” or “contact to report damage to the product Due to manufacturing defects” with photos as evidence sent by E-mail. be new by allowing customers to send products back to the company together with the receipt, the company will then deliver the new product to However, the product must be in unopened condition.

● Customers must return the product with a receipt. by which all items must be returned included in the set All returned items must be in new, complete condition, even the manuals are in perfect working order.
● The company does not accept returns that are damaged, scratched, used, soldered or burned, etc., unless confirmed by the Technical Team that the returned product is in perfect condition.
● To return the product, please send the original receipt/tax invoice or the return approval document from the company sent in the customer's e-mail back as well.
● If the same model cannot be exchanged, the company reserves the right to replace the product with a similar or newer model. The customer must pay the difference in the price of the product. If the price of the product has increased.
● The customer will not be reimbursed for past handling and shipping costs.
● Products that are not purchased directly from the company To return the product Must be returned to that retailer only.

● For products that customers order from the company Customers can request product inquiry service from Technical Team via Facebook Page: MakerAsia (the company reserves the right to respond to questions that may be delayed. for products or products that are not directly produced by the Company).

● Products purchased are non-refundable. If beyond the terms of the insurance.

● The company reserves the right to modify the product without prior notice.

● The company reserves the right to amend the documents and usage examples of the products without prior notice.

● The company reserves the right to amend the product price without prior notice.

● The company reserves the right to change only Name and address information for issuing receipts/tax invoices only.

● Characteristics of the receipt/tax invoice That can be used to change such information is the company specifying the name / address for issuing receipts / tax invoices that are different from the ones informed by the customer. And the receipt/tax invoice must not be later than the month it was issued.

● If other than the above conditions The company asked to be in the consideration of the company as a priority. and may incur a processing fee.